| Salutation |
- Dear Mr Brown
- Dear Ms White
- Dear Sir
- Dear Sirs
- Dear Madam
- Dear Sir or Madam
- Gentlemen
|
| Starting |
- We are writing to inform you that ...
to confirm ...
to request ...
to enquire about ...
- I am contacting you for the following reason.
|
Referring to
previous contact |
- Thank you for your letter of March 15 ...
- With reference to our telephone conversation yesterday ...
- Further to our meeting last week ...
- It was a pleasure meeting you in London last month.
|
| Making a request |
- We would appreciate it if you would ...
- I would be grateful if you could
- Could you possibly ...
- It would be helpful to us if ...
- I am interested in (obtaining/receiving...)
|
| Offering help |
- We would be happy to ...
- Would you like us to ...
- We are quite willing to ...
|
| Giving good news |
- We are pleased to announce that ...
- I am delighted to inform you that ...
- You will be pleased to learn that ...
|
| Giving bad news |
- We regret to inform you that ...
- I'm afraid it would not be possible to ...
- Unfortunately we cannot/we are unable to ...
- After careful consideration we have decided (not) to ...
|
| Apologizing |
- We are sorry for the delay in replying ...
- I regret any inconvenience caused
- I would like to apologize for ...
|
| Enclosing documents |
- I am enclosing ...
- Please find enclosed ...
- You will find enclosed ...
|
| Closing remarks |
- If we can be of any further assistance, please let us know
- If I can help in any way, please do not hesitate to contact me
- If you require more information ...
- For further details ...
- Thank you for taking this into consideration
- Thank you for your help
|
| Referring to future contact |
- I look forward to seeing you next week
- Looking forward to hearing from you
- " " to receiving your comments
- I look forward to meeting you on the 15th
- Please reply at your earliest convenience.
|
|
Ending
|
- Sincerely, }
- Yours sincerely, } (for all customers/clients)
- Sincerely yours, }
- Regards, (for those you already know and have a working relationship with)
|
